Our Services
The right people, at the right point in your project.
We specialise in the people side of ERP implementations or major digital transformations: the area most projects underinvest in, yet the one that ultimately determines whether your technology investment delivers real value.
We partner with Australian and New Zealand organisations of all sizes navigating complex system change, offering a boutique change management approach that moves at your pace, communicates clearly at every level, and stays focused on what makes a digital shift truly take root. We've supported implementations across a broad ecosystem of leading platforms, including MS D365, SAP, Oracle, Salesforce, and various HRIS platforms, bringing experience that translates across technologies.
We operate independently of your system integrator (SI): one party accountable for technical delivery, one accountable for your people. No single point of failure, and your adoption risks sit with someone whose only job is managing them.
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End-to-end change management services
For organisations who want GoodShift Co. alongside them from the start. We design and deliver the full change program, integrated into your project from scoping and discovery through to hypercare and beyond. The earlier we're are involved, the stronger the outcome. Effective digital change management starts before the scope or design are locked in, shaping the case for change, aligning leadership vision, and informing strategies for communication, engagement, training, operational readiness and adoption, from the very outset. We weave this through the delivery of your technical asset, mapping to the lifecycle of software development and digital projects, and do not wait until the final sprint. Post-implementation, the focus shifts to reinforcing the activation of the change and monitoring adoption to ensure the system delivers its full value for your organisation. What this covers: change strategy and governance, stakeholder assessment and analysis, communication and engagement, resistance management, UAT, training, operational readiness, hypercare and adoption.
Change activities mapped to your project milestones
For projects that are already underway and need specialist change capability without a full program. Forget the heavy onboarding. GoodShift Co. come in, get the lay of the land quickly, and work alongside your internal team, software vendor or system integrator (SI) to fill the gaps with practical change management solutions designed to match your digital project’s pace, governance structure and delivery methodology. Suits mid-implementation rescues, project recovery, resourcing constraints, or where internal change teams need additional support.
Adoption and activation programs
Where post go-live adoption reflects that things aren’t working the way they were intended. Usage is lower than expected. People are finding workarounds. The system is technically live (and costing you serious $$$) but not being properly utilised. We diagnose what's happening and run targeted programs to shift behaviour and drive long lasting adoption, doing so in a way that builds trust and drives system engagement.
Everything you wanted to know about digital change management...
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