Website Privacy
Policy
Last updated: June 2026
About this policy
GoodShift Co. is a boutique digital change management consultancy (under Advaita Consulting Pty Ltd ABN 25 608 385 299) operating at goodshiftco.com. We engage with clients, prospective clients, and professional contacts across Australia and New Zealand.
This policy sets out how we collect, use, store, and disclose personal information. It applies to our website, our marketing communications, and information we receive in the course of delivering services.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where we engage with Queensland public sector clients, we also observe the Information Privacy Act 2009 (Qld).
We may update this policy from time to time. The current version is always available at goodshiftco.com/privacy-policy
Information we collect
Website visitors
When you visit our website, we may collect:
IP address and browser type
Pages visited and time spent on site
Referring URL
Device type
This data is collected through analytics tools (currently Squarespace Analytics) and is used in aggregate to understand how the site is used. It is not linked to identifiable individuals
Email marketing subscribers
If you subscribe to our mailing list (Shift Happens newsletter and related communications), we collect:
Name
Email address
Phone number
Organisation and role (if provided)
Engagement data: opens, clicks, and unsubscribes
This data is collected through analytics tools (currently Squarespace Analytics) and is used in aggregate to understand how the site is used. It is not linked to identifiable individuals.
Client and prospective client contacts
In the course of business development and service delivery, we may collect:
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Name, job title, and contact details
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Details of your organisation and the project or change programme you are
working on -
Information you share in meetings, workshops, or correspondence
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Engagement data: opens, clicks, and unsubscribes
We do not collect sensitive information (as defined under the Privacy Act) through our website or marketing channels. Where sensitive information is shared in the context of a client engagement, it is handled under the terms of that engagement and our Information Security and Privacy Policy.
How we use your information
We use personal information for the following purposes:
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To respond to enquiries and provide information about our services
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To deliver contracted services to clients
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To send marketing communications you have subscribed to
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To maintain records of our professional relationships
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To improve our website and understand how it is used
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To comply with legal obligations
We will not use your information for purposes that are inconsistent with the reason it was collected, unless you have consented or we are required to do so by law.
Email marketing
We send marketing emails using Wix Email Marketing. By subscribing, you consent to receive our newsletter and related communications. Every marketing email includes an unsubscribe link. You can also unsubscribe at any time by emailing hello@goodshiftco.com.
We will action your request within five business days. We do not send marketing emails to people who have not opted in. Where we reach out to prospective clients directly, we do so on the basis of a reasonable expectation of professional interest in our services, consistent with the Spam Act 2003 (Cth).
We do not share your email address with third parties for their own marketing purposes.
Disclosure of personal information
We do not sell personal information. We may disclose personal information to::
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Service providers who assist us in delivering our services and operating our
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business (including our email platform, website host, and cloud storage
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provider).
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These providers are bound by confidentiality obligations and may not
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use your information for their own purposes.
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Professional advisers (legal, accounting) where required.
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Regulators or law enforcement agencies where required by law.
Where we engage associates to support a client engagement, they are bound by the same confidentiality obligations as our employees. We do not disclose client information to third parties without the client's written consent, except where required by law.
Overseas disclosure
Some of the tools we use to operate our business are hosted overseas, including Wix (Israel, with servers in the United States and European Union). Where we disclose personal information to overseas recipients, we take reasonable steps to ensure they handle it consistently with the Australian Privacy Principles.
By subscribing to our mailing list or submitting an enquiry, you consent to your information being held by our service providers in jurisdictions outside Australia.
How we store and protect your information
GoodShift Co. stores information using Microsoft 365 (hosted in Australian data centres) and Wix Email Marketing. Access to stored information is restricted to authorised personnel.
We apply reasonable technical and organisational measures to protect personal information from misuse, interference, loss, and unauthorised access or disclosure.
No method of transmission over the internet is completely secure. We cannot guarantee absolute security, but we take our obligations seriously and address incidents promptly.
Retention
We retain personal information for as long as it is needed for the purpose for which it was collected, or as required by law. Marketing subscriber data is retained for as long as you remain subscribed. Once you have been unsubscribed, your data is suppressed from future sends. You may request deletion of your record at any time. Client contact information is retained for the duration of a professional relationship and for a reasonable period thereafter for reference and record-keeping purposes.
Access and correction
You have the right to request access to personal information we hold about you, and to request correction if it is inaccurate, incomplete, or out of date.
To make a request, contact us at hello@goodshiftco.com. We will respond within 30 days. In some circumstances we may decline access where permitted under the Privacy Act; if so, we will explain why.
We do not charge for access requests.
Complaints
If you have a concern about how we have handled your personal information, please contact us at hello@goodshiftco.com. We will acknowledge your complaint within five business days and work to resolve it within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.
Cookies and analytics
Our website may use cookies and similar tracking technologies to understand how visitors use the site.
This includes Wix Analytics and Google Analytics GA4. Most browsers accept cookies by default. You can configure your browser to refuse cookies or to alert you when cookies are being sent.
Refusing cookies may affect some website functionality. We do not use cookies to identify individual visitors or to build advertising profiles.
Manage your cookies
To update your cookies or manage your preferences, visit this link.
Manage Cookie Preferences
Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before submitting personal information.
Contact us
GoodShift Co.
hello@goodshiftco.com
goodshiftco.com
For privacy-specific matters, address your correspondence to the attention of Katy Swindley, Managing Director